Entry SA Terms of Use

**Version:** 1.1

**Effective date:** [DD Month YYYY]

**Operator:** [full registered legal name], commercial registration [number], with registered address at [address] ("Entry SA", "we", "us", or "our")

**Support:** [support email] | **Privacy:** [privacy email]

These Terms govern access to and use of the Entry SA website, mobile applications, APIs, messaging, marketplace, booking, payment and related services (the **Platform**). By creating an account, using the Platform, publishing a listing, sending a booking request, or completing a booking, you agree to these Terms, the [Marketplace and Owner Policy](marketplace-policy.en.md), the [Privacy Policy](privacy-policy.en.md), and any listing-specific terms shown before you confirm a booking.

If you do not agree, do not use the Platform. If you use the Platform for an organisation, you represent that you have authority to bind it. The Arabic version is controlling for Saudi users where required by applicable law; translations are for convenience.

1. Our role: marketplace intermediary

1. Entry SA operates a technology marketplace that helps users discover activities, accommodation, transport, equipment, classes, events, and other bookable services offered by independent owners or providers (**Owners**). Unless a page expressly says otherwise, Entry SA is not the Owner, provider, carrier, operator, landlord, instructor, event organiser, insurer, employer, agent, or partner supplying the listed activity.

2. A listing is an Owner's offer or information. The contract for the underlying activity is between the Renter/Customer and the Owner when a booking is accepted or otherwise formed under the displayed booking flow. Entry SA may facilitate discovery, identity checks, communications, payment collection or settlement, receipts, and support, but those functions do not make us the provider of the activity.

3. Entry SA does not control and does not guarantee an Owner's existence, title, permits, qualifications, insurance, safety, quality, availability, pricing, descriptions, photographs, reviews, legal compliance, performance, cancellation decision, refund, or the condition of any property, vessel, vehicle, equipment, venue, or service. We may verify, moderate, suspend, or remove content, but a verification badge is not a warranty.

4. Nothing in these Terms excludes or limits a responsibility that applicable Saudi law makes non-excludable, including mandatory consumer, privacy, payment, fraud, personal-injury, or public-policy protections.

2. Eligibility and accounts

You must be legally able to enter a binding contract. If you are under the age of majority or otherwise lack capacity, use requires a lawful guardian or representative where required. You must provide accurate, current information, keep credentials confidential, and promptly notify us of unauthorised use. You are responsible for activity under your account unless caused by our failure to apply reasonable security controls.

3. Owners and listing information

An Owner must:

• provide accurate, complete, current Arabic and/or English information, prices, taxes, fees, capacity, schedules, location, inclusions, restrictions, cancellation terms, accessibility information, and safety requirements;
• hold and maintain every permit, licence, registration, consent, insurance policy, qualification, and approval required for the activity and location, including any maritime, transport, accommodation, tourism, event, health, environmental, or municipal requirement;
• own or have permission to use the content and property offered, and honour accepted bookings at the displayed terms;
• comply with Saudi law, applicable tax and invoicing requirements, safety standards, anti-discrimination rules, and the Marketplace and Owner Policy; and
• promptly correct inaccurate information, report incidents, cooperate with lawful requests, and handle the activity, customer support, cancellations, refunds, complaints, injuries, damage, and regulatory obligations connected with the service.

Entry SA is not responsible for an Owner's inaccurate or unlawful information, failure to perform, unsafe conduct, missing permit, failure to provide a refund, damage to a Renter's property, or injury arising from the activity, except to the extent caused by Entry SA's own breach of a non-excludable legal duty.

If an Owner or service provider configures a service incorrectly, incompletely, or misleadingly and a Renter completes a booking or payment on the basis of that configuration, the Owner or service provider must honour the confirmed booking at the terms displayed at the time of booking, including the displayed price, scope, capacity, schedule, inclusions, and requirements, unless performance would be unlawful or unsafe. The Owner or service provider is responsible for correcting the configuration and for any lawful refund, alternative service, remediation, or other obligation arising from the error. Entry SA is not liable for losses caused by that provider configuration error, except to the extent caused by Entry SA's own breach of a non-excludable legal duty or other liability that applicable law does not permit us to exclude.

4. Renters and Customers

You must read the full listing and Owner terms before booking, provide truthful booking information, follow safety and venue instructions, arrive on time, use equipment properly, and ensure that every participant satisfies age, health, identity, licence, and other requirements. You are responsible for your party and for losses caused by your breach, unlawful conduct, no-show, misuse, or damage.

Do not rely on a listing as medical, safety, travel, legal, or professional advice. Ask the Owner before booking if information is unclear. You accept the risks inherent in the activity after making your own suitability assessment.

5. Booking, contract and payment

1. A request is not a confirmed booking until the Platform displays confirmation or the Owner accepts it as described in the flow. Availability can change before confirmation.

2. The price shown at confirmation includes the amounts identified in the checkout, including applicable taxes, platform fees, payment fees, deposits, and optional extras. Owners remain responsible for lawful pricing, tax treatment, invoices, and charges relating to their service. Entry SA may collect funds as a disclosed payment facilitator and may use licensed payment providers; the payment provider's terms also apply.

3. A booking may be subject to identity, fraud, capacity, payment, weather, safety, or regulatory checks. We may decline, pause, cancel, or refund a transaction where required to prevent fraud, comply with law, protect users, or correct a manifest error.

4. Never pay outside the Platform when a Platform payment is offered. We are not responsible for off-platform payments, promises, communications, or arrangements, and off-platform circumvention may result in suspension.

6. Cancellation, refunds and changes

The listing-specific cancellation policy, booking confirmation policy, and applicable law determine whether a cancellation, refund, credit, or reschedule is available. Unless mandatory law requires otherwise, Entry SA does not promise a refund outside the displayed policy. An Owner remains responsible for an Owner cancellation or failure to perform, subject to the Platform's process and applicable law. The Saudi E-Commerce Law may provide statutory cancellation or refund rights in applicable circumstances; nothing here removes them.

We may issue a refund, credit, or alternative remedy as an administrative measure without admitting liability. Payment reversals can take the time required by the payment provider and the relevant bank. Disputes about the underlying activity should first be raised through Platform support and with the Owner; statutory complaint and court rights remain available.

7. User content, reviews and communications

You retain ownership of content you submit, including photographs and other images that you own or are authorised to use. You grant Entry SA a worldwide, non-exclusive, royalty-free licence to host, reproduce, adapt, translate, moderate, display, and distribute that content, including on the Platform, the Entry SA website, mobile applications, marketing surfaces, and the relevant service page, as needed to operate, secure, improve, and promote the Platform and the relevant service. This licence does not transfer ownership of your images or other content to Entry SA, and Entry SA does not claim ownership of content that belongs to you or a third party. You warrant that content is lawful, accurate, non-infringing, non-defamatory, non-deceptive, and free of malware or unauthorised personal data. Entry SA's logos, trademarks, app and website imagery, designs, and other Entry SA materials remain owned by or licensed to Entry SA and are not included in your content licence.

Reviews must reflect a genuine experience and must not be manipulated, retaliatory, discriminatory, extortionate, or defamatory. We may remove, limit, preserve, or disclose content when reasonably necessary for safety, fraud prevention, legal compliance, dispute handling, or Platform integrity.

8. Prohibited conduct

You must not: breach law or another person's rights; upload harmful, sexual, hateful, violent, fraudulent, misleading, counterfeit, or unsafe content; offer regulated activity without approvals; discriminate unlawfully; evade fees or identity checks; scrape, reverse engineer, probe, or disrupt the Platform; introduce malware; impersonate another person; harvest personal data; misuse reviews or messaging; submit false or forged identity, commercial, licence, invoice, VAT registration, VAT status, or other account information; manipulate a service configuration or booking flow to mislead users or obtain money improperly; or use the Platform for money laundering, sanctions evasion, harassment, fraud, or any unlawful purpose.

We may verify information and records relating to VAT registration, service configuration, pricing, invoices, and bookings. If we reasonably suspect that an Owner or service provider has falsified information, changed VAT registration data deceptively, or used the Platform to scam or defraud users, we may suspend or permanently ban the account, cancel or restrict affected bookings, hold or reverse settlement where lawfully permitted, preserve evidence, and report the conduct to the competent authorities. These actions do not limit any mandatory reporting obligation or any rights available under applicable law.

9. Safety, incidents and emergencies

Entry SA is not an emergency service. Call the competent Saudi emergency authority first. Report accidents, threats, suspected fraud, unsafe listings, or serious incidents to the Owner and Entry SA as soon as safely possible. We may share information with authorities, insurers, payment providers, or affected users where lawful and necessary to respond.

10. Intellectual property

The Platform, software, branding, design, databases, and Entry SA content are owned by or licensed to Entry SA and protected by applicable law. We grant you a limited, revocable, non-transferable right to use the Platform for its intended purpose. No ownership or implied licence is transferred.

11. Availability and changes

The Platform may contain errors, stale information, maintenance windows, outages, network failures, third-party failures, device incompatibility, or security events. We will use reasonable efforts to maintain and restore it, but do not warrant uninterrupted, error-free, secure, or always-available operation. We may change, suspend, or discontinue features, subject to applicable law and any rights attached to a confirmed booking.

12. Disclaimers

To the maximum extent permitted by applicable law, the Platform and its content are provided on an “as available” basis. Entry SA disclaims warranties not expressly required by law, including implied warranties of fitness, merchantability, title, non-infringement, accuracy, availability, and suitability of an Owner or activity. We do not guarantee that a listing, Owner, participant, communication, payment, review, map, weather result, or recommendation is accurate, safe, lawful, available, or fit for your purpose.

13. Liability and indemnity

1. To the maximum extent permitted by law, Entry SA is not liable for indirect, incidental, special, exemplary, punitive, consequential, loss-of-profit, loss-of-data, loss-of-opportunity, reputational, or business losses, or for injury, death, property damage, delay, cancellation, inaccurate listing information, unsafe conduct, unlawful conduct, or failure to perform by an Owner or user.

2. To the maximum extent permitted by law, Entry SA's aggregate liability arising from the Platform or these Terms is limited to the greater of (a) the Platform fees you paid to Entry SA for the affected booking or service in the six months before the event, and (b) SAR 1,000. This limit does not apply where prohibited by law and does not limit liability for fraud, wilful misconduct, or a non-excludable duty.

3. You will defend and indemnify Entry SA, its affiliates, officers, employees, and service providers against claims, losses, penalties, costs, and reasonable legal fees arising from your content, your breach, unlawful conduct, damage or injury caused by you, or your use of an activity contrary to its instructions. This does not require you to indemnify Entry SA for Entry SA's own proven fault or a liability that law does not permit to be shifted.

14. Suspension and termination

We may limit visibility, cancel transactions, hold funds where lawfully permitted, suspend, or terminate access for breach, fraud, safety risk, non-payment, unlawful content, falsified or deceptive VAT or other account information, regulatory request, or risk to the Platform or users. We may report suspected fraud, forgery, deliberate VAT misrepresentation, or other unlawful conduct to competent authorities and cooperate with lawful investigations. You may stop using the Platform at any time. Clauses that by their nature should survive—including payment obligations, content licences, disclaimers, liability, indemnity, disputes, and records—survive termination.

15. Complaints and dispute process

Contact [support email] with your account email, booking ID, facts, and requested resolution. We will review complaints in good faith and may seek information from the Owner or relevant provider. This internal process does not prevent a consumer from using a competent Saudi authority, statutory complaint channel, or court.

16. Governing law and jurisdiction

These Terms and the relationship between you and Entry SA are governed by the laws and regulations in force in the Kingdom of Saudi Arabia, without depriving a consumer of mandatory protections. The competent courts of the Kingdom of Saudi Arabia have jurisdiction, subject to any mandatory forum or dispute-resolution rule.

17. General terms

If a provision is unlawful or unenforceable, it will be adjusted only to the minimum extent necessary and the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not transfer these Terms without our written consent; we may transfer them as part of a lawful reorganisation or transaction. These Terms, the linked policies, and booking-specific terms are the entire agreement about the Platform, except for mandatory law and any separately signed agreement. We may update these Terms by publishing a numbered revised version; where applicable law permits, publication alone is sufficient and no individual notice is required, but we will give every notice or obtain every consent that the law requires. The version accepted for a confirmed booking continues to govern that booking unless law requires otherwise.

Legal basis and review note

This draft is structured with reference to the Saudi E-Commerce Law (including its provisions on intermediary platforms, provider disclosures, consumer cancellation/refund rights, privacy, and competent courts), the Personal Data Protection Law and Implementing Regulations, and the Civil Transactions Law. It is not a substitute for advice from Saudi-qualified counsel. Complete the bracketed legal-entity and contact fields, confirm the actual payment/data flows and regulated activities, and obtain a final legal review before publication.